Privacy Policy
This policy explains what Doodlecrest collects when you visit or buy from this site, why we collect it, and what choices you have.
1. What we collect
Information you give us: your name, email address, billing and delivery address, phone number if you provide one, order contents, and any personalisation text you type into a product.
Information collected automatically: IP address, browser and device type, operating system, referring page, pages viewed and time spent on them.
2. Why we use it
- To take payment, print your order and ship it
- To send order confirmations, dispatch notices and tracking links
- To answer support messages
- To detect and prevent fraudulent orders
- To send marketing email, but only if you have opted in — every marketing email carries an unsubscribe link
3. Payments
Payments are processed by third-party providers. We do not receive or store your full card number. What we do receive from the provider is limited to transaction status, a transaction reference, the amount, and the name and email attached to the payment.
4. Who we share it with
We share data only with the partners needed to complete your order: our print and fulfilment partners, payment processors, shipping carriers, and analytics providers. Each receives the minimum required to do its job. We do not sell your personal information.
5. Personalised products
If you add custom text or artwork to a product, that content is passed to the production partner printing it, and is kept on file only as long as needed to fulfil and support the order. You are responsible for making sure anything you submit does not infringe someone else’s copyright or trademark.
6. Cookies
This site uses cookies to keep your cart contents between pages, remember your preferences, understand how the shop is used, and help block fraudulent checkouts. You can block or delete cookies in your browser settings, though some parts of the shop will stop working if you do.
7. How long we keep data
Order records are retained for as long as we need them to support the order and meet accounting and legal obligations. Support conversations are kept while they remain useful for reference. Marketing contacts are removed as soon as you unsubscribe.
8. Security
We apply reasonable technical and organisational safeguards, including encrypted connections and restricted internal access. No system connected to the internet can be guaranteed completely secure, and we do not claim otherwise.
9. Your rights
Depending on where you live, you may have the right to request a copy of the data we hold about you, correct it, ask us to delete it, restrict how we use it, or object to marketing. Contact us and we will respond within the timeframe your local law requires.
10. Children
This shop is not directed at children under 13 and we do not knowingly collect their data. If you believe a child has provided us information, contact us and we will remove it.
11. International transfers
Our partners operate in several countries, so your information may be processed outside your own. Where that happens we take steps to ensure it stays protected to a comparable standard.
12. Links to other sites
Pages on this site may link out to services we do not control. Their privacy practices are their own — please read their policies before sharing anything with them.
13. Changes to this policy
Any update is posted on this page with a revised date. Significant changes will also be announced on the site or by email.
14. Contact
- Email: coming soon
- Address: coming soon