FAQ
Short answers to the things customers ask us most. If yours is not here, our Contact Us page is the place to go.
Ordering
How long until my order arrives?
Production takes 3–5 business days for printed apparel and 5–10 for embroidery, mugs and all-over prints. Delivery then takes 6–12 business days inside the US and 14–28 internationally. Full detail is on our Shipping Information page.
Can I change my order after placing it?
Only before it enters production, which is usually a short window after checkout. Message us immediately with your order number and we will do what we can.
Do you ship worldwide?
Yes. International orders may be subject to import duties charged by your own country, which are not included in our prices.
Sizing and product
How do I choose the right size?
Every product page has a size chart with flat measurements in inches and centimetres. Measure a shirt you already like and compare — it beats guessing from a label.
Will the colour match what I see on screen?
Very closely, but not perfectly. Screens vary in brightness and calibration, so a small shift in shade is normal and is not treated as a printing fault.
How should I wash my tee?
Cold wash, inside out, with similar colours. Tumble dry low or hang to dry. Do not iron directly over the print. Following this keeps the print sharp for years.
Personalisation
Can I add my own text to a design?
On products that show a custom text field, yes. Type exactly what you want printed — including capitals and punctuation — because we print it character for character.
Can you print my own artwork?
Not through the standard checkout at the moment. Send us a message and we will tell you if it is something we can arrange.
Payment and orders
Which payment methods do you accept?
Major credit and debit cards plus the digital wallets our provider supports. Everything is charged in US dollars. See our Payment Policy.
Is checkout secure?
Yes. Card details go straight into our payment provider’s encrypted form and are never stored on our servers.
Problems
My item arrived faulty or wrong — what now?
Contact us within 30 days of delivery with photos of the item and the fault. We will reprint or refund it. See our Returns & Refunds Policy.
Tracking says delivered but nothing arrived.
Check around your property and with neighbours, ask your local depot, and give it two business days — early scans are common. If it still has not appeared, message us and we will chase the carrier.
Can I return an item because I ordered the wrong size?
Because everything is printed to order we cannot resell returned items, so change-of-size returns are not accepted. Please use the size chart before ordering.